If you can’t find the answer to your question here, please proceed to bottom of the page to submit your question to our Customer Support Team.
To check the eligible models for this promotion of your claim, please click here.
Your outdoor model number and serial number can be obtained from the outdoor unit (usually located on the side or front of the outdoor unit). Please see the example below:
In this example:
Outdoor model number is: AOTG54LCTL
Outdoor serial number is: T013677. Your serial number will start with E, R or T and is always followed by 6 digits
Your indoor model number can be obtained from your tax invoice. If not, please contact your supplier.
If your outdoor serial number is inaccessible, you can find this information on the box the unit came in, otherwise please contact your installer who will have a record of this.
Note: Without entering the indoor and outdoor model numbers as well as the outdoor serial number, your claim cannot be processed. If you have purchased a unit and paid in full, but it is not yet in your possession, and therefore you are unable to provide the outdoor serial number in time to make a valid claim, please contact Fujitsu General Assist on 1300 882 201 to make alternate arrangements.
Once we receive your claim, your Claim ID will appear online and we will send you an automatic confirmation email. The next step of the process is to validate the details provided in your claim, please allow up to 4 weeks for this process to be completed. Once your claim is approved and processed, you will receive a second confirmation email. Alternatively, we will notify you if your claim has been rejected or if we require more information in order to validate your claim. Please always check your junk or spam folders in your inbox in case our emails are directed there. Once you have lodged your claim, you are able to track the status here.
Please claim using the address you would like us to send your Fujitsu Pre-paid Visa card to. Please be sure to double check this is correct when you have entered it online as incorrect details may result in a delay or non-delivery of your card.
Note: Your Tax Invoice MUST show the residential address the unit was installed at for your claim to be valid, though.
Purchases in business names cannot be approved. Your receipt / tax invoice has to be in your personal name to prove ownership of the Fujitsu split system air conditioner. As stated in our terms and conditions, purchases must only be for domestic and residential use, and excludes non-residential applications.
Copies of receipts / tax invoices are acceptable if they show a $0 balance, along with your name, installation address, contact details, date and place of purchase and the Eligible Product model number of the air conditioner/s purchased.
Note: If you paid for your unit with cash, this must be clearly stated on the invoice. The unit must be purchased in full, with no outstanding balance.
Proof of payment or transaction receipt (i.e. EFT receipt, bank statement, credit card slip) must clearly show full payment; i.e. amount paid equals that total amount charged for the unit being claimed on the invoice, as well as the claimant’s full name and the date of the payment.
Note: If you have purchased multiple units in different transactions you will need to include each individual transaction receipt.
As per the terms and conditions, purchase is defined as fully paid for within the promotion period with zero balance owing. Receipts / tax invoices showing an amount outstanding will be rejected. You must provide a finalised merchant tax invoice, along with a valid proof of payment (2 separate documents).
Your tax invoice is the branded store/business receipt you receive at the time of purchase.
Your proof of payment is your transaction record, e.g. bank statement, eftpos stub, cash receipt. You must provide both of these when you lodge your claim.
You must have an email address to be able to complete the claim form. An email address is required to allow us to email you updates on the progress of your claim.
If you do not provide a valid email address that you’re able to check regularly (including the junk or spam folder, in case our emails have been incorrectly intercepted), you run the risk of missing out on important notifications regarding your claim.
If your claim doesn't provide all the details required to be eligible for this promotion, and we do not hear back from you after sending an initial email requesting further information, we will then send you a follow up SMS so that we may try and resolve your claim, hence the reason we request your mobile number.
Don’t worry. Once you have fully completed the claim form online, a copy of the claim form will be emailed to you, enabling you to print once your printer is working again or you have found an alternate solution. Please visit our contact page if you require assistance.
If you’re not sure if your claim has successfully been submitted, please get in touch with us via our contact page.
Your claim ID is a code unique to your claim. This ID will appear on the screen after lodging your claim. It will also be emailed to you to keep for your records. It is important to keep your Claim ID as it can be used to check the status of your claim during the claim period and if your claim is successful, you will need it to activate your Pre-paid Visa card. If you have misplaced your Claim ID you should be able to retrieve it here
If you have lost or forgotten your claim ID, you can find it in the confirmation email that was sent to you after you lodged your claim. Please be sure to check your junk folder. You can also check your claim status here using your email address. If you'll still unable to retrieve it, get in touch via our contact page.
To check on the status of your claim, please click here.
You can upload this directly to your claim by clicking here or you can enter the URL shown below into your browser:
If your claim is approved, your Pre-paid Visa card will be sent to you within 4 weeks from claim approval notification. Please also allow up to 4 weeks for the initial claim validation and approval process.
You are entitled to receive 1 card per approved product claim.
Your Pre-paid Visa card must be activated prior to use by visiting https://fujitsu.activateacard.com.au/summer and entering the required info including your activation code (which can be found on your issuing letter and in the top left-hand corner on the back of your card), your Claim ID (which was provided to you at the time your claim was submitted) and the email address that was submitted in your claim.
ACTIVATE BY: Your Pre-paid Visa card MUST be activated no later than 1 week prior to the expiry date printed on the front of your card. Once activated, your card will be ready to use from midday the next business day. No extensions, credits or refunds will be given after the ‘ACTIVATE BY’ date has passed.
Once your funds are loaded, your card can be used online or in stores like a regular Visa credit card. You can also withdraw funds from ATMs that accept Visa.
SPEND BY: Once activated, the card must be spent by the date printed on the front of the card. No extensions, credits or refunds will be given after the ‘SPEND BY’ date has passed.
If you would like to check the remaining balance of your card, click here or cut and paste the following link into your web browser https://fujitsu.activateacard.com.au/summer/CheckingBalance
Yes, however additional fees may apply due to foreign exchange rates, and transaction fees etc. For further information, please refer to the Product Disclosure Statement.
Please visit https://pin.emerchants.com.au/ to retrieve your PIN. Note: rather than using your actual date of birth, you will need to enter the date you received your claim approval email in the Date of Birth field.
Visit our contact page to get in touch with one of our friendly customer service representatives.